Refund & Cancellation
Policy

• Orders can be cancelled within 24 hours of placing the order.
• Once the order has been shipped, cancellation is no longer possible.
• If payment was already processed, the refund will be initiated upon successful cancellation.

• Customers can request a return within 7 days of delivery.
• Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
• Certain items such as innerwear, personal care products, and heavily discounted items may not be eligible for return.
• Return requests can be initiated by emailing us with your order ID and reason for return.

• Once your return is received and inspected, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during checkout.
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• You will receive an email notification once your refund has been processed.

If you receive a damaged, defective, or incorrect product:

• Report the issue within 48 hours of delivery.
• Share clear photographs of the product and packaging as proof.
• Include your order ID and a brief description of the issue.

• Exchanges are available for size or color changes, subject to stock availability.
• Exchange requests must be made within 7 days of delivery.
• The product must be in unused, original condition with tags intact.
• If the requested size/color is unavailable, a full refund will be issued instead.

The following items are not eligible for return or refund:

• Innerwear and intimate apparel
• Customized or personalized products
• Products bought on clearance or final sale
• Items showing signs of use, washing, or damage by the customer